Refund Policy : See Below

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Refund Policy

Advanced purchase bedrooms rate are fully pre payable, non refundable or transferable at the time of booking. Bedroom rates are available on flexible terms, which allow for cancellation up until midday on the day of arrival. A pre authorisation is taken on arrival from a credit card, securing bedroom rate for the duration of your stay and an average daily spend per person. This is released with full payment taken on departure if same card is used. Please allow for up to 5 – 7 working days for cancellation if another card is used on departure.

Gift Vouchers purchased online are non refundable or transferable between packages, please note terms and condition on each individual package for availability and validity.

Groups and Event are subject to individual contractual terms at the time of booking.