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Privacy

Interstate
Guest Privacy Notice

Last updated: May 2018

Interstate Hotels and Resorts (“Interstate“, “we” or “us“) respects your right to privacy. This
Privacy Notice explains who we are, how we collect, share and use personal information
about guests staying at our hotels (“guest“, “you“), and how you can exercise your privacy
rights. If you have any questions or concerns about our use of your personal information,
then please contact us using the contact details provided at the bottom of this Privacy
Notice.

What does Interstate do?
Interstate offers a complete suite of hotel management services with a team of hospitality
professionals, providing hotel owners and developers with personalised attention and a
focus on top line revenues and bottom line profits, every single day, at each and every hotel
we operate. Our world-class management platform offers industry leading systems and
solutions, experienced professionals, depth of resources, and valuable relationships with
major global hotel brands.

For more information about Interstate, please see the “About Us” section of our website at
http://www.interstatehotels.co.uk/about-us.

What personal information does Interstate collect and why?
The personal information that we may collect about you broadly falls into the following
categories:

  • Information that you provide voluntarily
    We ask you to provide certain information voluntarily. The types of information we
    ask you to provide, and the reasons why we ask you to provide it, include your
    contact details in order to make a reservation, book or purchase one of our services,
    subscribe to marketing communications from us, and to submit enquiries to us.
    We will also ask you to provide your credit card details so that we can charge you for
    any purchases that you make during your stay at the hotel. We will also collect your
    hotel loyalty card number so that we can communicate with the hotel to ensure that
    you collect points for your stay at the hotel.
    If we ask you to provide any other personal information not described above, then
    the personal information we will ask you to provide, and the reasons why we ask you
    to provide it, will be made clear to you at the point we collect your personal
    information.
  • Information that we collect automatically
    We may also collect certain information automatically from your device. In some
    countries, including countries in the European Economic Area, this information may
    be considered personal information under applicable data protection laws..
    Specifically, the information we collect automatically may include information like.
    your IP address, device type, unique device identification numbers, browser-type,
    broad geographic location (e.g. country or city-level location) and other technical
    information. We may also collect information about how your device has interacted with our website, including the pages accessed and links clicked. Collecting this information enables us to better understand the visitors who come to our website, where they come from, and what content on our website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our website to our visitors. Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies and similar tracking technology” below.
  • Information that we obtain from third party sources
    From time to time, we may receive personal information about you from third party sources (including travel agents that have made a booking on your behalf), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.
    The types of information we collect from third parties include your name, address, email, credit card rewards number and stay history. We use the information we receive from these third parties to honour your reservation.

Who does Interstate share my personal information with?
We may disclose your personal information to the following categories of recipients:

  • to our group companies, third party services providers and partners who
    provide data processing services to us, or who otherwise process personal
    information for purposes that are described in this Privacy Notice or notified to you
    when we collect your personal information;
  • to any competent law enforcement body, regulatory, government agency, court
    or other third party where we believe disclosure is necessary (i) as a matter of
    applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or
    (iii) to protect your vital interests or those of any other person;
  • to a potential buyer (and its agents and advisers) in connection with any proposed
    purchase, merger or acquisition of any part of our business, provided that we inform
    the buyer it must use your personal information only for the purposes disclosed in
    this Privacy Notice;
  • to any other person with your consent to the disclosure.

Legal basis for processing personal information (EEA visitors only)

If you are a visitor from the European Economic Area, our legal basis for collecting and
using the personal information described above will depend on the personal information
concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only where we have your
consent to do so, where we need the personal information to perform a contract with you, or
where the processing is in our legitimate interests and not overridden by your data protection
interests or fundamental rights and freedoms. In some cases, we may also have a legal
obligation to collect personal information from you or may otherwise need the personal
information to protect your vital interests or those of another person.
If we ask you to provide personal information to comply with a legal requirement or to
perform a contact with you, we will make this clear at the relevant time and advise you
whether the provision of your personal information is mandatory or not (as well as of the
possible consequences if you do not provide your personal information).
Similarly, if we collect and use your personal information in reliance on our legitimate
interests (or those of any third party), we will make clear to you at the relevant time what
those legitimate interests are.
If you have questions about or need further information concerning the legal basis on which
we collect and use your personal information, please contact us using the contact details
provided under the “How to contact us” heading below.
Cookies and similar tracking technology
We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use
personal information about you, including to serve interest-based advertising. For further
information about the types of Cookies we use, why, and how you can control Cookies,
please see our Cookie Notice.

How does Interstate keep my personal information secure?
We use appropriate technical and organisational measures to protect the personal
information that we collect and process about you. The measures we use are designed to
provide a level of security appropriate to the risk of processing your personal information.
International data transfers
Your personal information may be transferred to, and processed in, countries other than the
country in which you are resident. These countries may have data protection laws that are
different to the laws of your country.
Specifically, our servers are located around the world, and our group companies and third
party service providers and partners operate around the world. This means that when we
collect your personal information we may process it in any of these countries.
However, we have taken appropriate safeguards to require that your personal information
will remain protected in accordance with this Privacy Notice.

Data retention
We retain personal information we collect from you where we have an ongoing legitimate
business need to do so (for example, to provide you with a service you have requested or to
comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your personal information,
we will either delete or anonymise it or, if this is not possible (for example, because your
personal information has been stored in backup archives), then we will securely store your
personal information and isolate it from any further processing until deletion is possible.

Your data protection rights
You have the following data protection rights:

  • If you wish to access, correct, update or request deletion of your personal
    information, you can do so at any time by contacting us using the contact details
    provided under the “How to contact us” heading below.
  • In addition, if you are a resident of the European Union, you can object to
    processing of your personal information, ask us to restrict processing of your
    personal information or request portability of your personal information. Again, you
    can exercise these rights by contacting us using the contact details provided under
    the “How to contact us” heading below.
  • You have the right to opt-out of marketing communications we send you at any
    time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in
    the marketing e-mails we send you. To opt-out of other forms of marketing (such as
    postal marketing or telemarketing), then please contact us using the contact details
    provided under the “How to contact us” heading below.
  • Similarly, if we have collected and process your personal information with your
    consent, then you can withdraw your consent at any time. Withdrawing your
    consent will not affect the lawfulness of any processing we conducted prior to your
    withdrawal, nor will it affect processing of your personal information conducted in
    reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection
    and use of your personal information. For more information, please contact your
    local data protection authority. (Contact details for data protection authorities in the
    European Economic Area, Switzerland and certain non-European countries
    (including the US and Canada) are available here.)

We respond to all requests we receive from individuals wishing to exercise their data
protection rights in accordance with applicable data protection laws.

Updates to this Privacy Notice
We may update this Privacy Notice from time to time in response to changing legal,
technical or business developments. When we update our Privacy Notice, we will take

appropriate measures to inform you, consistent with the significance of the changes we
make. We will obtain your consent to any material Privacy Notice changes if and where this
is required by applicable data protection laws.

You can see when this Privacy Notice was last updated by checking the “last updated” date
displayed at the top of this Privacy Notice.

How to contact us
If you have any questions or concerns about our use of your personal information, please
contact us using the following details: privacy@interstatehotels.com

 

For a downloadable copy of this policy click here